Return Policy
Return Policy
At Velora Jewels, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or does not meet the applicable return conditions, you may be eligible to request a return.
Return Eligibility
To be eligible for a return:
The product must be unused and in its original condition.
The jewellery should be returned with its original packaging, tags, and accessories, wherever applicable.
The product should not show signs of wear, damage, alteration, or misuse.
The return request must be raised within the applicable return period mentioned on the product/order information.
Products purchased during special sales or promotional offers may be subject to different return conditions.
Damaged or Incorrect Product
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.
For faster assistance, we may request photographs or videos of the product, packaging, shipping label, and the issue reported.
Our team will review the request and provide the appropriate resolution.
Non-Returnable Conditions
Returns may not be accepted in cases where:
The product has been worn, used, altered, or damaged after delivery.
Original packaging, tags, or accessories are missing.
The product has been damaged due to improper handling or storage.
The return request is submitted after the applicable return period.
The item is specifically marked as non-returnable on the product page.
Return Process
To request a return:
Contact Velora Jewels through our customer support channel.
Provide your order number and details of the issue.
Share photographs/videos if requested.
Our team will review your request.
If approved, we will provide further return instructions.
Refunds
Once the returned product is received and inspected, the refund will be processed according to the applicable refund terms.
The time taken for the refund to reflect in your account may depend on your payment method, bank, or payment service provider.
Important
Please do not send any product back without receiving return instructions from our support team. Unauthorized returns may not be accepted.
For any questions regarding returns, please contact our customer support team.