Terms & Service
Terms & Service
Welcome to Velora Jewels. By accessing or using our website, browsing our products, or placing an order, you agree to comply with these Terms & Service.
Please read these terms carefully before using our website.
1. About Our Products
Velora Jewels offers artificial, fashion, and imitation jewellery designed for styling and personal use.
As these are fashion jewellery products, they are not intended to be represented as genuine precious jewellery unless specifically stated otherwise on the product page.
Product images are provided for representation. Due to photography, lighting, screen settings, and manufacturing characteristics, slight variations in colour, finish, or appearance may occur.
2. Product Information
We make reasonable efforts to ensure that product names, descriptions, images, prices, and specifications displayed on our website are accurate.
However, minor differences may occur, and Velora Jewels reserves the right to correct errors or update product information when necessary.
3. Pricing
All product prices displayed on the website are subject to change without prior notice.
The applicable price at the time of successful order placement will generally be considered the order price, subject to any obvious pricing or technical errors.
4. Orders
After placing an order, you may receive an order confirmation.
Velora Jewels reserves the right to cancel or decline an order in circumstances including product unavailability, pricing or listing errors, suspected fraudulent activity, incorrect customer information, or other operational reasons.
If an order is cancelled after payment has been received, the applicable amount will be refunded according to our refund process.
5. Payments
Payments may be processed through the payment methods and payment service providers made available on our website.
We do not store sensitive payment information such as complete card details on our own systems unless specifically stated otherwise.
6. Shipping & Delivery
Orders are shipped to the address provided by the customer during checkout.
Delivery timelines may vary depending on destination, availability, logistics, weather, holidays, and other circumstances beyond our control.
Customers are responsible for providing accurate delivery information.
7. Returns & Refunds
Returns and refunds are subject to our Return Policy and applicable conditions.
Customers should review the Return Policy before placing an order.
8. Website Usage
You agree not to:
Use the website for unlawful purposes.
Attempt to gain unauthorized access to the website or its systems.
Copy, reproduce, modify, or distribute website content without permission.
Misuse the website, products, services, or customer support systems.
Upload or transmit malicious software or harmful content.
9. Intellectual Property
All website content, including logos, branding, product images, graphics, text, designs, layouts, and other materials, may be owned by or licensed to Velora Jewels.
Such content may not be copied, reproduced, modified, distributed, or commercially used without prior written permission.
10. Limitation of Liability
Velora Jewels will make reasonable efforts to provide accurate information and reliable services. However, we cannot guarantee that the website will always be uninterrupted, error-free, or free from technical issues.
We are not responsible for delays or failures caused by circumstances beyond our reasonable control.
11. Changes to These Terms
Velora Jewels may update these Terms & Service from time to time. Updated terms will be published on this page.
Your continued use of the website after changes are published constitutes acceptance of the updated terms.
12. Contact Us
If you have questions regarding these Terms & Service, please contact our customer support team.